Frequently Asked Questions | Your Guide to Answers
Frequently asked question
1
What makes Skindulge products unique compared to others?
Our products are mercury and steroid-free! We focus on using safe and effective ingredients, so you can trust that what you're using is good for your skin without harmful substances.
2
What are the benefits of using skindulge skincare products?
Our products help maintain skin health, prevent aging, restore your skin's vibrancy and address specific concerns like acne, dryness and pigmentation.
3
Are your skincare products suitable for all skin types?
Yes, our skincare products are formulated to be effective for all skin types, including oily, dry, combination, and sensitive skin. We focus on using gentle, high-quality ingredients that nourish and enhance the natural beauty of every skin type.
4
What is the proper order to apply skincare products?
Generally, apply products in this order: cleanser, toner, essence ,serum, moisturizer, and then sunscreen in the morning.
5
Are the exfoliating ingredients in your toner and essence safe to use every day?
While our toner and essence contain gentle exfoliating ingredients, we recommend using them on alternate days for a week. After that, if your skin tolerates it well, you can switch to daily use. This gradual approach helps your skin adjust and minimizes the risk of irritation.
6
Is it necessary to use sunscreen every day?
Yes, daily sunscreen use is essential to protect your skin from UV damage and prevent premature aging.
7
Can I use multiple products at once?
Yes, you can use multiple products at once! Just make sure to layer them properly. Typically, you should apply products from the thinnest to the thickest consistency. For example, start with a toner, followed by essence /serums, and then finish with a moisturizer.
8
How long does it take to see results from skincare products?
Results can vary, but generally, you should allow at least 4-6 weeks to see noticeable improvements.
9
Are your products cruelty-free?
Yes, our products are cruelty-free! This means that they are not tested on animals at any stage of development. We are committed to ethical practices.
10
What are the shipping options available?
Skindulge typically offers various shipping options, including standard and express delivery. The available options may vary based on your location.
11
How long does delivery take?
Delivery times can vary depending on the shipping method selected and your location. Standard shipping usually takes 2-5 business days.
12
Can I track my order?
Yes! Once your order has been shipped, you should receive a tracking number via email, allowing you to track the status of your delivery online.
13
What should I do if my order is delayed?
If your order is delayed, it's best to check the tracking information first. If there are any issues, you can contact Skindulge's customer service for assistance.
14
Do you ship internationally?
Skindulge may offer international shipping, but it's important to check their website or contact customer service for specific details regarding international delivery options and any associated fees.
15
Can I change my shipping address after placing an order?
If you need to change your shipping address, it's best to contact customer service immediately after placing your order. Changes may not be possible if the order has already been processed for shipping.